Needs to be turned on it's head. - Project Manager Lumen Employee Review

3.0
Jul 15, 2016
Recommend
CEO approval
Business Outlook

Pros

There are a lot of good people within the hosting and cloud ranks Engineers, PMs, Deployment managers, support, etc. Pockets of great managers

Cons

Unfortunately a landline company is in charge of what could be top tier managed hosting and cloud services. They can latch on other's vision for the company but they have no knowledge or patience to see the vision through because they have to, HAVE TO, pay that dividend to stockholders. They have cut employment and benefits to the bone. The headquarters and leadership needs to move away from the talent blackhole of Monroe, LA. No quality leadership wants to move to a town that uses the number of child dance studios as a selling point. Arts, culture, numerous institutes of higher learning, professional sports, etc or Duck Dynasty and Dance studios? Come on now.

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
1w
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

Cons

Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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