Have learned a lot - Internet Help Desk Lumen Employee Review

3.0
Oct 7, 2011
Recommend
CEO approval
Business Outlook

Pros

Training for the postion was extensive with a three week training course 5 days a week 8 hours a day. The trainers did a good job of giving us a good base of knowledge to work with.

Cons

After training information can be hard to come by. Long term employees don't help the new people it is definetly a sink or swim enviorment.

Explore other reviews about Lumen

5.0
Feb 2, 2026
Recommend
CEO approval
Business Outlook

Pros

- lots of growth opportunities - great management

Cons

- slow paced days but then really busy busy days

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Lumen Response
4mo
Thank you for sharing your experience with us. Because of feedback like yours, we get better every day. We recognize that workload balance can be challenging. We're dedicating resources to showing up for each other every day, supporting a no-hero culture, and committing to the team's collective success. We're glad to hear that you value our growth opportunities and management. Thank you for the work you do with us, we're happy to have you on the team!
1.0
Jun 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work from home is only pro

Cons

So many issues. No raises. Layoffs everywhere. When those happen you have to do extra work (no additional pay) Toxic culture Leaders are DINOSAURS who should be cut. C suite delusional on growth expectations Run away from this place and don’t ruin your career.

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