Chaos - Sales Engineer Lumen Employee Review

1.0
Nov 16, 2011
Recommend
CEO approval
Business Outlook

Pros

Bargained pay is in line with the job and cost of living of the Metro Area in order to support any kind of independent lifestyle.

Cons

1)The only thing consistent is inconsistency. 2)Benefits for being underwritten have out of the pocket expense that is outrageous. 3)401k poorly administered with choices. 4)ESOP plan gives too much fiduciary latitude to management, using funds as they choose until the 6-month mark comes to purchase shares. Who has ever heard of open enrollment on ESOP's? 4)Intergration is poorly executed, 'why reinvent the wheel'. 5)Too many vendors/outsourcing which create very poor relations with customer's receiving a one-call resolution. 6)Arrogant Sr Mgmt, feels like a hostile takeover and not buyout. 7)Micro managed. 8) Tools to do the job unstable. 9)Clear direction other than being the 'biggest' is an issue, no forthought. 10)Can be a very frustrating environment to perform to your ability. 11)Training is hasty and poorly executed with responsibility weighted on the employee. 12)Understaffed.

Explore other reviews about Lumen

5.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Culture very good people

Cons

Tech stack is a little shaky

avatar
Lumen Response
1mo
Thank you for your insight into working at Lumen. We value your input. We recognize how tack stacks can be shaky. We're committed to helping our leaders grow so that we can all succeed together. We're glad you enjoy our culture and people. Thank you again for your feedback. We're happy to have you on the team!
4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

avatar
Lumen Response
3d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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