Centurylink does not follow any of its alleged core values. The Qwest management that remained are bullies and inept. - Network Technician Lumen Employee Review

1.0
Oct 14, 2016
Recommend
CEO approval
Business Outlook

Pros

There really are not any pros since Centurylink took over. Medical has gone through the roof, while compensation has remained below national average. If your inept and lazy you will be rewarded.

Cons

All of the knowledgeable employees in the field are blamed for all of upper management's failures. Centurylink continues to wipe out jobs by contracting them out and forcing technicians to find new jobs or be forced to jobs they do not want. Mandatory overtime 8 hours a week, usually on a Friday when you have plans. Wages are the same in Seattle as they are in Iowa, no cost of living allowance. Managers do not have their employees backs, and create issues on the crews by having favorites. Management routinely turns a blind eye to racial, and sexual orientation discrimination, harassment, inappropriate use of language and subject matter. Failure to follow safety practices to get the job done. One crew is allowed to swear, make racist comments, talk about sex. On the other end of the hall in another room people are disciplined, and given intruction that they can and will be terminated for doing the same thing.

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5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
14h
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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Lumen Response
14h
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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