Mergers have created chaos,cronyism, and micro-managed environment - Anonymous employee Lumen Employee Review

2.0
Jan 22, 2012
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Salary and benefits are still very good. Glen Post and Karen Puckett are excellent at what they do and are deserving of our confidence.

Cons

The mergers have been managed badly as far as lower level employees are concerned. Legacy employees have been stripped of their knowledge and job tasks and given nothing in return for their dedication and help. Control, and job tasks, during these mergers, have been decided by manipulation and cronyism. Internal power struggles abound. Upper management has allowed legacy employees to be badly-used by control seeking managers from mergers. Too many middle managers and project managers are causing a micro-managed environment. Processes are being developed that promote cronyism and power transfers instead of efficiency and productivity.

Explore other reviews about Lumen

5.0
Jun 24, 2026
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CEO approval
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Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
3d
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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Lumen Response
3d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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