This job is not worth the stress and pressure you would endure - Sales and Care Associate (Call Center) Inbound Lumen Employee Review

1.0
Feb 27, 2012
Recommend
CEO approval
Business Outlook

Pros

The healthcare benefits are nice and the other associates are very friendly.

Cons

The pressure to obtain sales is insane, management doesn't seem to mind if you are "slamming" (adding products to customers' accounts without their authorization) accounts as long as you are making sales. This is not a job for a person with children, especially single parents, because your schedule is subject to change whenever they feel the need to add overtime and there is no sick leave with this company.

Explore other reviews about Lumen

5.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Culture very good people

Cons

Tech stack is a little shaky

avatar
Lumen Response
1mo
Thank you for your insight into working at Lumen. We value your input. We recognize how tack stacks can be shaky. We're committed to helping our leaders grow so that we can all succeed together. We're glad you enjoy our culture and people. Thank you again for your feedback. We're happy to have you on the team!
4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

avatar
Lumen Response
4d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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