Manager calling on my customers after they were defined to me in the system - Strategic Account Executive Lumen Employee Review

2.0
Mar 12, 2012
Recommend
CEO approval
Business Outlook

Pros

Benefits Good and support roles fine--sales roles are like a rotating door.

Cons

Describe job as one where they give you a base of accounts & you're to build--base of accounts were non-existent. Didn't receive existing customers until 3 months into job & then they were ones that we had just lost business to or never could win over. Mgr also was breaking into my accounts even after they were defined to systems as mine. Worked 3 huge opportunities but they wouldn't close in early enough time for me to keep job--competitor always offering huge bonuses for business to stay with them. Went into the office every day & worked 8-10 hours per day either calling on customers or going out to meet customers--very hard to get them to allow without prior relationship.

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

avatar
Lumen Response
4d
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

avatar
Lumen Response
4d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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