Decent pay and benefits, but at a price - Customer Service and Sales Representative Lumen Employee Review

2.0
Apr 13, 2017
Recommend
CEO approval
Business Outlook

Pros

Structured pay, which goes up as you build tenure, and since this is a sales job you also have the ability to earn commission. Not many cons to the job however...

Cons

Very high stress/borderline hostile environment, constant pressure to sell. MANDATORY sales quotas are in place and they make it very clear if you do not meet said quotas, you are out of there. On top of that, micromanagement is a pretty regular occurrence here. If you werent crazy in the head when you went in, youll be bat-schite crazy by the time you leave the company!!! This company is NOT customer focused at all, its all about milking every customer that calls in for every last cent. If you dont offer a customer a product until they are blue in the face and screaming mad, youll be written up for "incomplete offer". Also Overtime is capped at 9 hours a week so if you like OT opportunities or need the money, id look elsewhere. Ability to advance in the company....forget about it! Unless you want to move to Arizona or Denver

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
1w
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

Cons

Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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