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      Lumen

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      Relationship Manager - Senior Global Account Manager Lumen Employee Review

      4.0
      Apr 23, 2017
      Senior global account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company has good benefits. Its leaders are smart and rooted in the unifying principles. Through M&A the company has grown to a have a large presence in the market.

      Cons

      The leadership in the sales organization seems to be in a constant state of flux. The organization could really benefit from a consistent course of action. Also there are way too many systems to work with.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      5d
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      2.0
      Jun 29, 2026
      Margin analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits with remote work

      Cons

      Super unstable, coworkers getting laid off with no notice. Outsourcing jobs to India. The remaining employees expected to pick up the extra work.

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