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      Lumen

      Engaged Employer

      Lumen reviews

      Painful company to work for! - Manager Lumen Employee Review

      1.0
      Jun 28, 2017
      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Former baby Bell co so fair brand recognition, although that can backfire because a lot of customers hate the company from poor experiences in the past

      Cons

      Too many to list. Predatorial management, frequent comp plan changes designed to take away earnings, poor execution, misguided focus on Prism TV, and on and on and on....

      Explore other reviews about Lumen

      5.0
      Oct 17, 2025
      Field technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent work life balance and family friendly

      Cons

      Not enough growth in the field tech position

      avatar
      Lumen Response
      8mo
      Thank you for taking the time to write a review. We're determined to get better every day, so we value your feedback about balance and growth. Lumen's investment in our people is essential to our success, we're so glad to have your feedback on your experience. Thank you again, we're happy to have you on the team.
      2.0
      Jun 29, 2026
      Margin analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits with remote work

      Cons

      Super unstable, coworkers getting laid off with no notice. Outsourcing jobs to India. The remaining employees expected to pick up the extra work.

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