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      Everything Has Gone Downhill Since the Merger - Anonymous employee Lumen Employee Review

      1.0
      Jun 9, 2012
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only pros are the leftovers of Legacy Qwest in EMG. Legacy Qwest was a semi-flat organization where employees were given some respect and had decent salaries and bonuses.

      Cons

      There are too many to list, but here are some key issues: Bonuses for legacy Qwest employees were cut post-merger Salaries for legacy Qwest employees are expected to decrease in 2013 so they can match the lower legacy CenturyLink salaries The relationships between the EMG and RMG groups is a political battlefield During a recent re-organization, employees were moved to different groups without an ability to express dissent; I was happy with my previous managers and was moved under a manager who actively holds a vendetta against my previous business unit

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      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      5d
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      2.0
      Jun 29, 2026
      Margin analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits with remote work

      Cons

      Super unstable, coworkers getting laid off with no notice. Outsourcing jobs to India. The remaining employees expected to pick up the extra work.

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