Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Lumen

      Engaged Employer

      Lumen reviews

      Could be Better - Strategic Account Manager Lumen Employee Review

      4.0
      Jul 11, 2012
      Strategic account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay and benefits. Nice work environment. Friendly co-workers and lower management. Very flexible with schedule.

      Cons

      Constant never ending changes. Since first merger brought in new systems that set us back 10-15yrs. Takes longer and more complicated order entry. Need better raises. Health Care-price going up and covering less Web based training...need more one on one classroom training. Graded on score cards like school kids. New Soft phones--are not working. Can't get thru to other centers half the time to transfer, or if you do you hang up on one or both parties. Not a friendly system. Of course, I guess it goes with the order entry system.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1d
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      4.0
      Jun 24, 2026
      Principal site reliability engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, great benefits, great people to work with, boss is great, etc.

      Cons

      Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

      avatar
      Lumen Response
      1d
      Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
      See reviews by: Helpful|Rating|Date|All
      Related searches: Lumen jobs | Lumen salaries | Lumen benefits | Lumen interviews | Lumen conversations
      Lumen reviewsLumen Strategic Account Manager reviewsLumen review