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Centurylink is AWFUL - Call Center Representative Lumen Employee Review

1.0
Oct 18, 2017
Call center representative
Recommend
CEO approval
Business Outlook

Pros

Base pay is good but, this is the only good thing about Centurylink.

Cons

Horrible management, unreachable sales goals, no praise or sense of accomplishment at this job. Sales quotas cannot be met because, the management picks and chooses where incoming calls are routed. Therefore, some employees never get a chance to make sales quota. Extremely stress filled job with management not making the job any better. Constantly being screamed at by dissatisfied customers, whom I usually agree with, and you listen to the complaining and then try to sell them internet that does not consistently work.

Explore other reviews about Lumen

5.0
Jun 24, 2026
Project coordinator
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
3w
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
2.0
Jul 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Benefits are great, medical coverages are great and there are a few plans to choose from that makes sense for you. Prescription coverage has changed a bit over the years and declined a bit but still within reasonable expectations. The additional perks and benefit services are great, lots of savings and reimbursement options. - teams are great and collaboration is necessary, but easy when you work with great people

Cons

- stability is a large concern for most of the population, as with any transformation and AI focused company there is a gap in the value of people vs. the value of time and money. It never used to be this way.

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