Worst Place - Enterprise Account Executive Lumen Employee Review

1.0
Nov 9, 2017
Recommend
CEO approval
Business Outlook

Pros

Downtown location. Nice co-workers.

Cons

Rules of engagement was a joke. ROE allowed other sales people to steal your signed inked deals which impacted my sales quota. Very shaddy. For instance I sold a deal worth 3 months quota. A sales rep in another department claimed he already had account. I worked exclusively with client for two months. The client President of the company signed the deal. The day after it was signed the sales rep and gis manager went after the sale. They were awarded the sale. The client was furious because he had no idea who this sales rep was and caused discord during major fiber installation. Client wanted me back on the account and told management he did not know the street sales rep. Management ignored clients concerns. Absolute mess steer clear.

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
1w
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

Cons

Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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