Could be a better work place if right leadership were in place - General Manager Lumen Employee Review

1.0
Nov 20, 2017
Recommend
CEO approval
Business Outlook

Pros

Lower level management were hardworking & dedicated.

Cons

Leadership is a sinking ship. Promote secretary to directors, thus lack of knowledge or skills. Pay and bonus was lowered every year while top leadership got big bonuses Appraisal system is a Bell Curve, no matter how good your people were

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
5d
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
2.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits with remote work

Cons

Super unstable, coworkers getting laid off with no notice. Outsourcing jobs to India. The remaining employees expected to pick up the extra work.

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