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Broadband Technician - Broadband Technician Lumen Employee Review

3.0
Feb 7, 2018
Broadband technician
Recommend
CEO approval
Business Outlook

Pros

The pay is good.

Cons

I have been with the phone company for 18 years. It started off as a dream job and now it pays the bills. When you take into account everything the company has taken away from us and the raises in health care I bring home just about the same as I did 18 years ago. The company is also now using more and more contract labor. This means the employees entering homes aren’t vetted like we used to be. They aren’t getting paid well so they don’t really have a vested interest in the company succeeding. That breads lower performance which loses customers which means lower job security for the rest of us.

Explore other reviews about Lumen

5.0
Jun 24, 2026
Project coordinator
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
3w
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
2.0
Jul 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Benefits are great, medical coverages are great and there are a few plans to choose from that makes sense for you. Prescription coverage has changed a bit over the years and declined a bit but still within reasonable expectations. The additional perks and benefit services are great, lots of savings and reimbursement options. - teams are great and collaboration is necessary, but easy when you work with great people

Cons

- stability is a large concern for most of the population, as with any transformation and AI focused company there is a gap in the value of people vs. the value of time and money. It never used to be this way.

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