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      Lumen

      Engaged Employer

      Lumen reviews

      Big company no cash - Sales Lumen Employee Review

      1.0
      Mar 2, 2018
      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      With the addition of Level 3 there is potential. You are selling products that the customer needs/wants.

      Cons

      Joined in 2017 in Sales. I asked about an employee discount on CenturyLink services (Internet, TV and phone). It is ridiculous!! MUCH less expensive to go with Comcast, Cox or AT&T! Level 3 acquisition closed November 2017. Former Level 3 CEO receives a $3M retention bonus (with another $3M to be paid Nov 2018). Dec 2017 CEO Glen Post sends a company wide email to all - "sorry no Holiday bonus this year". Jan 2018 CEO Glen Post sends another company wide email to all - "sorry no salary increases this year". Jan 2018 HR sends company wide email - "cell phone stipend to be cut in half". Comp plan is weak. Selling is easy - getting paid on what you sold is difficult.

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      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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