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      Lumen

      Engaged Employer

      Lumen reviews

      Great company, flawed execution. - Anonymous employee Lumen Employee Review

      3.0
      Apr 25, 2018
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      "Unlimited" flex time off. Pretty good benefits, including 401k matching, reasonable healthcare. Plenty of work from home opportunities. Friendly people. Great work life balance. Sensing change in the air with Level3 management taking over. Hopeful for a cultural change and leave the telecom mentality behind.

      Cons

      Struggling to make up revenue to cancel out falling POTS revenue, management has failed to turn this around. Frequent re-orgs with not enough time for the dust to settle before the next reorg. Horrible communication between teams, management. Limited advancement options if you work from home or are not in the right location.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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