It's A Big, Old "Phone Company" - Sales Engineer Lumen Employee Review

2.0
May 21, 2018
Recommend
CEO approval
Business Outlook

Pros

The large and stunningly complex inner workings leave plenty of work to be done, or you could view it another way and understand that there are plenty of ways to hide. Company's core products are protected by a veritable monopoly on the services. Pockets of great and smart people still cling on in quiet corners.

Cons

Despite years of evidence to the contrary, CenturyLink continues to lie to itself about being anything other than a stodgy old phone company. A revolving door of upper management, and their accompanying "fresh new ideas," will never come to fruition, as concepts already hobbled by poor judgment and a stunning lack of funds will be turned completely on their ear when the mission changes yet again every 8 - 12 months. A corporate culture stuck in the 20th century becomes further and further hobbled by legacy systems piled upon each other from a string of never-quite-finished mergers and acquisitions. Pure mass forgives an inability and unwillingness to innovate, and fosters a culture of apathy, where schemers prevail. Cronyism springs eternal, as you'd rightly imagine.

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
1w
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

Cons

Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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