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      Lumen

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      Lumen reviews

      CenturyLink-good, but not great-only if new Leaders fix band-aid riddled systems. - Certified Project Management Professional Lumen Employee Review

      4.0
      Jul 18, 2018
      Certified project management professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      Stable company, good benefits, Leadership seems focused, very good work environment, loved the people I worked with; especially those on the front line-technicians, front line managers, supervisors.

      Cons

      Hundreds laid off recently, trying to cost cut back to profitability, not willing to spend the money and effort to scrap old band-aid riddled systems and replace with new technologies. Also, Information Systems has become the focus of the organization, not customer service, products and employee growth. CTL core competency is not and should not be system development.

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      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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