Time for leadership change - Account Director Lumen Employee Review

2.0
Feb 1, 2019
Recommend
CEO approval
Business Outlook

Pros

Interesting and ever evolving technology. Enjoyed having the opportunity to work with both customers and colleagues from all over the world. Flexible work environment.

Cons

Inefficient, unclear, complex, disjointed operating environment. Unsuccessful integration of multiple companies. Unclear vision of company goals and strategy from senior management. Lack of communication from C-level management with employees. Lack of follow through and commitment from senior management to implement systems and processes that would allow for a positive customer experience. These are unaddressed and ongoing challenges that have lead to an increasingly apathetic employee base because there is a diminishing believe that the company leaders have the ability to take the necessary action to create an environment that will allow the business to execute for customers, shareholders and employees.

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
11h
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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Lumen Response
11h
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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