Pros
Great affordable benefits, work with good team members, and usually even your supervisors will do what they can to help you succeed. A good start to get experience. PTO, sick days allow for amazing ability to have a nice work life balance, and there are health programs to help you stay healthy that the company pays for and *pays you* for if you participate.
Cons
In the big picture, this company is in decline. They are downsizing and going over 'metrics' cutting or moving departments- putting poorly trained people in the place of more experienced reps to further cut costs. - Click to chat jobs are being outsourced to other companies in other countries. Also customer care, and retention. -These call centers to do not reflect CTL values. (Not to mention not having enough techs in many areas, so they are using contractors in areas of the country- some are better than CTL techs, some are not.) I was part of the a support team that helped fix all the broken orders, we were elites in our field. -- Then corporate decided that they were going to move that department to Monroe LA, and everyone in these departments in 2 call centers lost their jobs- but weren't offered anything but a demotion so no *unemployment* would need to be payed. So they moved us to customer care-- Pays were cut, moral was low, the career path and stability was removed for all of us.--- You will never have a career here--- This company now only offers jobs, and you will fill that job. There is no 'department' to aspire to get to, or a real career. Only real jobs that have stability and a career path are in Monroe, LA if you are going to do call center work.
