Good, but room for improvement - Finance Lumen Employee Review

4.0
Aug 2, 2019
Recommend
CEO approval
Business Outlook

Pros

Great work / life balance and flexibility, FTO, opportunities to get in front of senior executives and present projects etc., ability to shine with objective metrics that no one can take away from you or be subjective about. I generally see management reward high performers, not sure average or low performers are aggressively rooted out in all departments. Generally good to great people to work with that will happily explain anything to you when asked. Compensation seems good but not excessively great. New management is definitely making inroads to change the legacy CTL mindset of "We've always done it that way." More questions are being asked, more financials are being scrutinized as to whether certain endeavors are driving EBITDA and financial metrics. Many have been negative towards this change, but I think it healthy and necessary.

Cons

Highly political corporate america environment cannot be avoided where one's reputation can be tarnished if the right bug is put in the right executive's ear. Human Resources seems to think they are the decision makers as to hiring decisions, promotions and comp changes. There is usually little to no documented process as to how go about these things, but then the goal line will move 5-10 times as to the next form to be filled out or another approval to get that speaks to a non-existent process or procedure. Arbitrary at best. HR needs to focus on basic execution of their scope, such as onboarding new employees (a computer for the new employee on their first day consistently would be a great start), payroll etc. that seems to go awry far too often.

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
3w
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

Cons

Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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Lumen Response
1w
Thank you for sharing your feedback with us. We value your input. We're disappointed to hear about your experience at Lumen. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further. We're glad you value our medical benefits and AI integration. Thank you again for your feedback. We appreciate your hard work!
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