Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Lumen

      Engaged Employer

      Lumen reviews

      Only if you're unemployed - Director of Sales Lumen Employee Review

      1.0
      Aug 29, 2019
      Director of sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Most coworkers are good people. Money is ok until you realize they stopped giving raises and increase quotas so you actually take pay cuts.

      Cons

      Quota increases by double digits annually and isn't offset with a salary increase even if you continually generate more revenue. Leadership took large sums of cash just before announcing raises were stopping. No career path for most. Promotions for legacy CenturyLink people in non Qwest territories are non existent. 401K match is poor. Healthcare cost is higher than other companies you can work for. Employees tend to be viewed in a plug n play manner. 9 block ratings are old school. They once said people preferred recognition to money. Huh? They find unethical ways to delay or not pay commissions. Probably hoping you'll give up and just accept it.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      3w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

      avatar
      Lumen Response
      1w
      Thank you for sharing your feedback with us. We value your input. We're disappointed to hear about your experience at Lumen. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further. We're glad you value our medical benefits and AI integration. Thank you again for your feedback. We appreciate your hard work!
      See reviews by: Helpful|Rating|Date|All
      Related searches: Lumen jobs | Lumen salaries | Lumen benefits | Lumen interviews | Lumen conversations
      Lumen reviewsLumen Director of Sales reviewsLumen review