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      Lumen

      Engaged Employer

      Lumen reviews

      Transforming from good to terrible employer - Director Lumen Employee Review

      1.0
      Dec 3, 2019
      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent work life balance, that's about it

      Cons

      Below average pay and benefits for tech market, poor leadership - focused only on cost cutting. Big initiative to improve work culture on paper but very poor follow through especially from execs and middle management. Frequent reorgs that are driving good people out of the company and putting in unqualified leaders in place. Managers only care about their upward mobility and not their employees

      avatar
      Lumen Response
      6y
      Thank you for taking the time to leave a review. We are sorry to hear that you do not enjoy working here. Our leaders are committed to creating a positive work environment where employees are comfortable raising questions and concerns. As a current employee, if you would like to discuss this situation further please reach out to us at CTLHRActionTeam@centurylink.com.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      4.0
      Jun 24, 2026
      Principal site reliability engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, great benefits, great people to work with, boss is great, etc.

      Cons

      Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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