Worked in IT at CenturyLink for 25 years. Past couple years have been horrible. - IT Engineer Lumen Employee Review

2.0
Feb 21, 2020
Recommend
CEO approval
Business Outlook

Pros

Time off is good and good people to work with.

Cons

IT is pretty bad these days in Fletcher org. Impossible to move to different groups. People are stuck in jobs/groups they really shouldn't be in and no way to move to better suited positions. They would rather RIF you than use common sense. New SVP and VP do not care about people at all and make it a bad environment. We no longer have yearly merit increases. You get a raise when your manager wants to give you one or not. Not a single raise in 4 years. They reviewed salaries and most got a bump in bonus potential, that we will never reach anyway so pretty useless. If you are in IT you can do better than here.

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
1w
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
3.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay Company provided vehicle Company provided devices Team collaboration You call the shots for vendor oversight If you don’t like it, you have a say Managing without employees Growing exponentially = future opportunities Hybrid work

Cons

Process of equipment repair/replace M-F on call Narrow vendor selection list Lazy techs & difficult techs

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