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      Lumen

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      Lumen reviews

      Falling Apart - Network Engineer Lumen Employee Review

      1.0
      May 15, 2020
      Network engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Covid-19 has kept management WFH

      Cons

      Total detachment of management from reality, Workload is unsafe for field techs, PCs are over 10 years old and apps flake out all the time, IT support is off shore with limited help, Managers that don’t manage and higher ups who don’t care, Morale is dismal or non existent, No appreciation for work done, No transparency, Goes no and on

      avatar
      Lumen Response
      6y
      Thank you for taking the time to leave a review. The safety of our employees has always been our top priority and we are taking this current situation seriously. During these uncertain times we have moved quickly to create new safety measures to ensure the health and well-being of our workforce. As a current employee, if you would like to discuss this situation further please contact CTLHRActionTeam@centurylink.com.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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      Lumen Response
      2w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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      Lumen Response
      6d
      Thank you for sharing your feedback with us. We value your input. We're disappointed to hear about your experience at Lumen. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further. We're glad you value our medical benefits and AI integration. Thank you again for your feedback. We appreciate your hard work!
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