Is Lumen a good company to work for?

Lumen has an overall rating of 3.4 out of 5, based on over 8,449 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 56% of employees would recommend working at Lumen to a friend and 49% have a positive outlook for the business. The best reviews about Lumen have been left by employees working as Intern , Lead Marketing Manager and Lead Project Manager .

Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

56% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (150) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (59) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 686 reviews)); "Good Work Life Balance and WFH" ((in 615 reviews)); "The pay is good and the product line is broad" ((in 482 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 456 reviews)); "good culture and feels like a team" ((in 185 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 390 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 156 reviews)); "Lots of layoffs and re" ((in 149 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 142 reviews)); "Poor upper management and stressful" ((in 124 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Denver , Monroe , Phoenix , Broomfield , Seattle , Minneapolis , Saint Louis , Boise , Littleton , Salt Lake City , Apopka , New York , Tulsa , Herndon , Saint Paul , Orlando , Overland Park , Portland , Dallas , Omaha , Las Vegas , Atlanta , Raleigh , Chicago , Dublin , Johnson City , Arlington , Columbus , Colorado Springs , Des Moines

Lumen reviews

Running Company into the ground - Field Technician Lumen Employee Review

1.0

Aug 29, 2020

Field technician

Recommend

CEO approval

Business Outlook

Pros

Peers were great to work with, with overtime available

Cons

The leadership of the company seem to be doing everything they can to run the company into the ground. They are reducing their work force by half this year and eventually contracting all employees out to contractors. They don't seem to care much about the customer or employees just want to make their money and really don't care how. There is a lot of wasted money spent by the company.

Lumen Response

5y

Thank you for taking the time to leave a review. As the needs of the business change, we must evaluate our strategy and transform accordingly, to ensure we are able to meet customer demands and remain an industry leader. Unfortunately, at times that means lay-offs and/or reorganizations, are needed to drive our transformation. Those decisions are difficult and are not something we take lightly. We are sorry to see you did not enjoy working at CenturyLink.

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5.0

Jun 24, 2026

Project coordinator

Recommend

CEO approval

Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

Lumen Response

2w

Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!

1.0

Jul 3, 2026

Solutions specialist - overlay sales

Recommend

CEO approval

Business Outlook

Pros

Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

Cons

Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

Lumen Response

6d

Thank you for sharing your feedback with us. We value your input. We're disappointed to hear about your experience at Lumen. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further. We're glad you value our medical benefits and AI integration. Thank you again for your feedback. We appreciate your hard work!

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Jobs at Lumen

Field Technician I - CORDOVA, TN

Field Technician I - CHARLOTTESVILLE, VA

Field Technician I - INDIANAPOLIS, IN

Field Technician I - INDIANAPOLIS, IN

Field Technician I - Raleigh, NC

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Running Company into the ground - Field Technician Lumen Employee Review

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