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      Lumen

      Engaged Employer

      Lumen reviews

      Lack of job growth opportunities, - Human Resources Lumen Employee Review

      2.0
      Feb 17, 2021
      Human resources
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Flexible work/life balance -Good pay and benefits

      Cons

      -HR does not have a seat at the table in this company and administrative work is more of what the job entails. They source good talent from wide backgrounds, but do not leverage those talents and experiences to the best of their ability. Non-challenging work, with little growth opportunity in the company. Definitely geared more for end of career HR rather than those new in career who want to grow, network and learn. little appreciation for its employees other than through paycheck. If you want administrative HR work join this company, if you want transformational HR work do not join this company.

      avatar
      Lumen Response
      5y
      Thank you for providing us with your feedback. We are glad to see you have been able to take advantage of the great work life balance we are proud to offer our employees. We put a large emphasis on professional development and provide many avenues for our people to advance their careers. As a current employee if you would like to discuss specific concerns please contact us at CTLHRActionTeam@lumen.com

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      2w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

      avatar
      Lumen Response
      6d
      Thank you for sharing your feedback with us. We value your input. We're disappointed to hear about your experience at Lumen. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further. We're glad you value our medical benefits and AI integration. Thank you again for your feedback. We appreciate your hard work!
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