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      Lumen

      Engaged Employer

      Lumen reviews

      Centurylink - Customer Service Lumen Employee Review

      1.0
      Feb 17, 2021
      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits Around 5 hours of vacation time every 2 week pay period

      Cons

      Bad leadership Hard to get a raise Hard to move up Promotions are based off of who you know not your actual performance Extremely high, almost unattainable goals. Highest STI payout is impossible to reach They play favorites HR is a joke They are always hiring because they have a high burnout rate Base pay is less than a liveable wage Set you up for failure

      avatar
      Lumen Response
      5y
      Thank you for taking the time to share your feedback with us. We are sorry to learn that you do not enjoy working here, you can reach out to us directly at CTLHRActionTeam@centurylink.com if you would like to discuss your concerns further.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      4.0
      Jun 24, 2026
      Principal site reliability engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, great benefits, great people to work with, boss is great, etc.

      Cons

      Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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