Impossible Metrics - Customer Account Manager II Lumen Employee Review

3.0
Jul 8, 2014
Recommend
CEO approval
Business Outlook

Pros

Great company if you are not in business sales, but these are held by" old timers" who are not going anywhere Decent Benefits Flexible Work Schedule

Cons

You will spend more time redirecting unhappy customers to the correct department, answering emails and going to meetings than making sales. If you do get a customer that wants to increase their bill (most want to talk to you only if you can decrease it) good luck navigating the many software platforms that do not flow into each other. They do have "Trainers" that are also overworked so good luck getting one to help you before your customer gets tired of waiting and goes with another company that gives better and more economical (and there are many telecom companies out there who do) service! If you do not get "lucky" to get an inbound call and sell the customer a product that is available (availability is another issue) to them you are on borrowed time. No meet quotas: No have job! You also have to wait months for your commissions, if you even get them. Most people just give up fighting for them.

Explore other reviews about Lumen

5.0
Oct 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Excellent work life balance and family friendly

Cons

Not enough growth in the field tech position

avatar
Lumen Response
8mo
Thank you for taking the time to write a review. We're determined to get better every day, so we value your feedback about balance and growth. Lumen's investment in our people is essential to our success, we're so glad to have your feedback on your experience. Thank you again, we're happy to have you on the team.
4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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Lumen Response
6d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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