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      Lumen

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      Lumen reviews

      Different Name, Same Company - Director%2C Enterprise Sales Lumen Employee Review

      2.0
      Jun 19, 2021
      Director%2c enterprise sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Opportunity to work with some very sharp minds in both local leadership and technology. Most people want to do well for the customer and company. Lots of technical solutions to help customer organizations.

      Cons

      Sr. Leadership shuffles the deck every 6 to 12 months. New roles for employees, new customer base, eliminate one group to add another. The company is so big that is very difficult to get anything done. They still operate on two different networks (Green and Red networks), which delays so many customer installations and implementations. Too many people within the organization use "not my job" as a crutch without regard to customer experience.

      avatar
      Lumen Response
      5y
      Thank you for leaving us a review. We are extremely excited about the Lumen transformation, which is more than just a rebranding – we are leveraging our industry-leading platform to help further human progress through our AMAZING technology.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      2w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

      avatar
      Lumen Response
      5d
      Thank you for sharing your feedback with us. We value your input. We're disappointed to hear about your experience at Lumen. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further. We're glad you value our medical benefits and AI integration. Thank you again for your feedback. We appreciate your hard work!
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