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      Lumen

      Engaged Employer

      Lumen reviews

      Company is going downhill fast - Installation and Repair Technician Lumen Employee Review

      1.0
      Jul 11, 2021
      Installation and repair technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, that is if you hired before pension was removed

      Cons

      Micro management, since taking position as CEO Jeff Storey has ruined stock in the company

      avatar
      Lumen Response
      4y
      Thank you for taking the time to leave us a review. Honesty and integrity are pillars in our Company’s Unifying Principles, and we take them very seriously. We expect all of our employees to uphold these values at all times, whether interacting with someone inside or outside the organization. Additionally, one of our strengths is the diversity of our people, and we are committed to fostering a diverse and inclusive culture. We are very proud of the progress we have made and for the public recognition we have received for our efforts, including being named by Forbes as one of America’s Best Employers for Diversity in 2020. We are sorry to hear you did not enjoy your experience working with us.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      2w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

      avatar
      Lumen Response
      5d
      Thank you for sharing your feedback with us. We value your input. We're disappointed to hear about your experience at Lumen. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further. We're glad you value our medical benefits and AI integration. Thank you again for your feedback. We appreciate your hard work!
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