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      Lumen

      Engaged Employer

      Lumen reviews

      Upper management out of touch with the customers and the front end workers. Abuses customers and employees run and run - NOHD SSC Lumen Employee Review

      1.0
      Sep 19, 2014
      Nohd ssc
      Recommend
      CEO approval
      Business Outlook

      Pros

      Monday - Friday schedules, vacation time, paid holidays, tuition assistance via pathways, reimbursement for Gym memberships up to $300, and paid short term disability while sick.

      Cons

      Micro managed at all levels. Your tone of voice is even judged and monitored. High pressure sales tactics. When customers have problems with accounts that are easily solved given a bit of time that time is not given. Thus leaving the customers without their problems solved. If you have ever had the desire to experience abuse and anxiety here is your chance. It will just be a matter of time.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      2d
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      4.0
      Jun 24, 2026
      Principal site reliability engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, great benefits, great people to work with, boss is great, etc.

      Cons

      Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

      avatar
      Lumen Response
      2d
      Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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