Disappointing - Anonymous employee Lumen Employee Review

1.0
Oct 3, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Was once a good company to work for. Before Centurylink took over

Cons

Sense the take over from Quest this company has done nothing but cut benefits and wages of the Union and non union work force. They(Glenn Post) are in it only to line their pockets the mangers are sheep and do not stand up for anything. In Denver there has been over 200 layoffs this year alone and they continue to send jobs over seas. They continue to break the contract knowing that by the time it goes to court it is to late for the employee or their families to recover. They do NOT hold them selves accountable for the seven "Unifying Principles" they want their employees to work by. The famous term they use while laying off or firing somebody is "think of the company"

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

avatar
Lumen Response
2w
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

Cons

Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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Lumen Response
19h
Thank you for sharing your feedback with us. We value your input. We're disappointed to hear about your experience at Lumen. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further. We're glad you value our medical benefits and AI integration. Thank you again for your feedback. We appreciate your hard work!
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