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      Lumen

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      Lumen reviews

      Underpaid/Overworked - Customer Order Resolution Representative Lumen Employee Review

      1.0
      Sep 10, 2021
      Customer order resolution representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      They provide benefits and paid time off

      Cons

      A stressful job with minimum pay, you go through 6 weeks of intense training learning multiple systems, soon as you feel like you might got the hang of things they throw you into training again for another complicated job to add on to the job you already have. Customers are always upset and frustrated but you can’t blame them. Lumen (CenturyLink) provides insufficient service and TECHS Do not do their job. Management is always on vacation months at a time . So they do not actually build relationships with their team members , just throw numbers at the team at the end of the week. The turner over rate here is high for a reason.

      avatar
      Lumen Response
      4y
      Thank you for taking the time to leave us a review, we appreciate your feedback and we are sorry to learn you did not enjoy your time working at Lumen.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      2w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

      avatar
      Lumen Response
      5d
      Thank you for sharing your feedback with us. We value your input. We're disappointed to hear about your experience at Lumen. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further. We're glad you value our medical benefits and AI integration. Thank you again for your feedback. We appreciate your hard work!
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