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      Lumen

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      Lumen reviews

      Cuts Too Many Corners Just To Make a Dime - Anonymous employee Lumen Employee Review

      2.0
      Nov 2, 2014
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      To be honest this is hard. Luckily a few good people strive to work with one another the best they can

      Cons

      After the merger with Century Tel they've turned system admins into a sweat shop. Fewer people, same or more work. Cuts everywhere whenever times look bad just to make it look good to the investors. Bottom line is quality goes down because something has to stop being done. We used to do a lot of proactive work and daily work that improved lots of areas. Now it's a matter of trying to stay afloat period and not get burned out. People have already been diagnosed with severe depression. I'm sure if examined you will find half the people are borderline

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      2w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

      avatar
      Lumen Response
      15h
      Thank you for sharing your feedback with us. We value your input. We're disappointed to hear about your experience at Lumen. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further. We're glad you value our medical benefits and AI integration. Thank you again for your feedback. We appreciate your hard work!
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