Commercial Account Manager - Apopka, FL - Commercial Account Manager Lumen Employee Review

1.0
Nov 16, 2014
Recommend
CEO approval
Business Outlook

Pros

Free trip to Denver. Monday - Friday schedule. A slap in the face to make you see what you're doing with your life.

Cons

This company has no identity with the combination of Centurytel, Embarq, and Qwest. They still operate on three different billing systems, that don't communicate with one another. They flew me to Denver, CO for two weeks for their Sales Artists training. What a complete joke! No one in management has any clue as to what the job expectations are. It can take up to six months to receive commission for the sales you make. The account base they assign you has been raided by all of the other reps in the building before you came in because they're all desperate for a sale, which means your account base has already been beat up and ripped apart. I should have known better by how frequent this job is posted on indeed that this place is a revolving door! They can't hold onto any of the talent they recruit because of the poor job management and up do.

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

avatar
Lumen Response
2w
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

Cons

Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

avatar
Lumen Response
14h
Thank you for sharing your feedback with us. We value your input. We're disappointed to hear about your experience at Lumen. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further. We're glad you value our medical benefits and AI integration. Thank you again for your feedback. We appreciate your hard work!
See reviews by: Helpful|Rating|Date|All