Keep Looking - Operations Technician II Lumen Employee Review

The expectation is that you will know multiple platforms at expert level without proper training. Line managers are over worked and pass that to their direct reports. Upper management is only focused on metrics and does a lot of lip service about customers but does not understand what is needed to actually service customers well. IVR to reach repair has been, and continues to be, nearly impossible for customers to navigate. Pay is low, raises are token, bonuses are minimal. Job satisfaction is at all-time low across many of the functions that are customer facing.