Lumen is a scam - Account Manager I Lumen Employee Review

1.0
Dec 10, 2021
Recommend
CEO approval
Business Outlook

Pros

None, please don’t fall for the flashy sign on bonuses, they will get them back from you when you realize you’re in Dante’s 9th circle of hell.

Cons

They do not care that their company is a literal mess, everything internal is so disorganized, they allow their management to behave like middle school bullies complete with screaming and swearing at their sales team. The morale at this company is so low it feels like the titanic. This was my experience on the Desk Based Sales Team. Not to mention they will lie about your start/end dates to shake you down for every penny. They get college students who have just graduated by luring them in with a summer out in Colorado training and up to $10,000 in sign on bonuses, and then when you realize you’re in a living hell and get another job, they come after you for all that money and more (they add on taxes) if you leave within two years. And trust me, 9/10 of us leave within two years.

Explore other reviews about Lumen

5.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Fully remote, good pay and benefits, flexible schedule, great work life balance

Cons

Changing industry landscape, affected by lay offs

avatar
Lumen Response
2mo
Thank you for sharing your thoughts. Because of feedback like yours, we get better every day. We're sorry to read that you have had negative experiences with the changing industry landscape due to layoffs. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're glad to hear that you valued our agile working model, compensation practices, benefits, and work-life balance. We are committed to ensuring that we can all succeed together. Thank you again for your feedback. We truly wish you the best of luck!
2.0
May 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

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Lumen Response
3w
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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