PRISM - Service Technician Lumen Employee Review

4.0
Feb 5, 2015
Recommend
CEO approval
Business Outlook

Pros

Starting pay is decent (right around $18hr if you have the slightest clue what pair Red/Green is in the White/Blue binder). You will get an increase every 6 months no matter if you suck at your job or not. Your days off are set in 6 week "tours". You will be able to juggle family life and work life fairly well. The maximum amount of overtime you are required to work per day is 2 hours. You can stay and make more money if you wish though. You get a company van (used..they kinda smell like cigarettes and old coffee) Eventually you will get a new one though. You will also be provided tools for the job...but I buy mine...Greenlee? Please! Give me my Klein please and thanks! Benefits are ok. You will usually get a nice Christmas bonus. You can join a union if you wish...You usually get to work in the same area for a very long time which is nice because you can slowly clean up your plant and make your job easier one day at a time. Sometimes you hit the lottery like I did and get an AMAZING manager and crew to work with.

Cons

Once you hit top pay, that IS IT brother! You WILL however get increases for living expense, usually not much though. Management is not really a step up because it usually means a cut in pay (crazy right?!) and you will also transition from Union to Corporate... which isn't good for job security. So once you hit top pay, you hit a wall in the financial ladder...not that you will be struggling at top pay though...you'll be making more than nurses do. There is no longer a Pension Plan for new techs. You wanna retire? Set up a 401k. Upper management (not talking about the APS's) will not know who you are, what you do or what your name is... but they will definitely come out to your job site and point out to you with their soft, manicured hands what they feel you are doing wrong. Which is highly annoying when you are a tech with very very low repeat rates and very very high customer satisfaction rates.... HIGHLY ANNOYING INDEED! You will get hassled over the small stuff. "where are your cones? (as you are parked in a driveway) "did you put a sticker on the NID?" "Did you do your level 1 rehab at every house you went to today?" "Your sweater says Starter, not Centurylink...take it off"... and so on and so on. If you can let it all run in one ear and out the other without getting mad and just doing what they say, it will all be fine.

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

avatar
Lumen Response
6d
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

avatar
Lumen Response
6d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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