Culture on a Decline - Account Manager Lumen Employee Review

3.0
Feb 18, 2022
Recommend
CEO approval
Business Outlook

Pros

PTO, I enjoy working team (SE, CSM etc.)

Cons

- No promotions or raises unless you hit 100% of your quota even if you are doing your absolute best and you’ve been at the company for several years - May have to work late hours to get a deal closed - Management gets into nitty gritty about little deals and keeps complaining that no money is being brought in when overall it could be a slow month or even if you exceeded your quota the month before, it’s the same attitude - Management says to get them involved more, but then when I do, they just whine and complain, so you’re on your own to figure out a challenge you’ve never faced before when you already exhausted your resources - Management isn’t aware of how Salesforce works with automatic closing of deals and blames us for being sloppy about it when we are actually staying on top of it (see management gets into nitty gritty comment above) - Boys club mentality

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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