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      Lumen

      Engaged Employer

      Lumen reviews

      Compensation Philosophy is Garbage - Manager Lumen Employee Review

      2.0
      Jun 8, 2022
      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Generous paid time off policy, insurance is available (good or not is a matter of perspective), paid holidays, some great peers.

      Cons

      CEO "doesn't believe in paying for what's not earned" so basically yearly merits were eliminated and some have not had a raise in 4+ years but are continually asked to do more. You are expected and told to do more than your job and MAYBE you will get a raise some day. They restructure pay and their existing employees end up making less than the minimum salary with the company making no effort to rectify. Did I mention they basically reduce force at least once a quarter? If you want stability don't work for Lumen.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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