Today's Technology from Yesteryear's Salesforce - Senior Sales Engineer Lumen Employee Review

2.0
Jul 13, 2022
Recommend
CEO approval
Business Outlook

Pros

Decent salary. Raises only when you ask for them (doesn't matter if you routinely hit 100%+ of quota. You still have to ask and then wait a while for a ~5% raise, at best) Remote work is allowed.

Cons

There is no discernable culture to the company. Sales organization is woefully aged out of being effective at their roles. The amount of soggy boomers and salty Gen-X'ers here is outrageous. There is no new blood coming in, and everyone I'm referencing is going to be retiring soon or just working until they die. They may have been top of their game in the 90s, but that was quite a while ago. Some of the older boomer men here have, unsurprisingly, no shame in putting heaps of unwanted attention on younger female hires. It's awkward and pathetic. Upper management does not understand how to take risks and has instead a very messy portfolio of competing products with dreadfully repetitive naming schemes. Transition to Customer Success has been painful and lead to lots of churn/braindrain. If you can fake a big smile in front of customers and talk pretty words, you're probably still working here, and probably have been promoted recently too! For a technology company, I haven't ever met so many people technologically out of date and out of their depth. Microsoft Teams is, for many here, just too difficult to use effectively.

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

avatar
Lumen Response
2w
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

Cons

Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

avatar
Lumen Response
4d
Thank you for sharing your feedback with us. We value your input. We're disappointed to hear about your experience at Lumen. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further. We're glad you value our medical benefits and AI integration. Thank you again for your feedback. We appreciate your hard work!
See reviews by: Helpful|Rating|Date|All