The Good and Not-so Good - Anonymous employee Lumen Employee Review

3.0
Dec 27, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible work-life balance and benefits are both strong. But after multiple company aquisitions and mergers, the business culture is siloed and disparate. There is positive energy percolating with new CEO. Lots of solid employees who have been with the company through various mergers. New CEO will hopefully improve the cultural aspects, but definitely experiencing the 'quiet quitting' phenomina.

Cons

No annual cost-of-living adjustment. Raises are few and far between. Am aware of people who have left the company only to come back a year or so later in order to trigger a salary increase. Seems counter-intuitive to not retain good employees with salary improvements.

avatar
Lumen Response
3y
Thank you for taking the time to leave us a review. We are happy to hear you see value in our strong benefits programs and work-life balance. Lumen has built an equitable, pay-for-performance compensation plan where our employees are rewarded for their results. Our Compensation team regularly conducts market reviews to ensure Lumen pay is market competitive.

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

avatar
Lumen Response
4w
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
2.0
Jul 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Benefits are great, medical coverages are great and there are a few plans to choose from that makes sense for you. Prescription coverage has changed a bit over the years and declined a bit but still within reasonable expectations. The additional perks and benefit services are great, lots of savings and reimbursement options. - teams are great and collaboration is necessary, but easy when you work with great people

Cons

- stability is a large concern for most of the population, as with any transformation and AI focused company there is a gap in the value of people vs. the value of time and money. It never used to be this way.

See reviews by: Helpful|Rating|Date|All