Untrustworthy and not worth it. - Supervisor Lumen Employee Review

2.0
Feb 7, 2023
Recommend
CEO approval
Business Outlook

Pros

Good work life balance. Benefits are ok.

Cons

Where to start. I was in management and upper management and HR are a joke. They don’t allow fair reviews, force you to give people an unfair 9 block rating just to fit into their % goals therefor preventing employees from getting the STI’s they deserve. No one listens and everyone just does what’s been done for 20+ years. They’ve let go the people who had years of knowledge and the rest are left to figure it out when no documentation exists. I would not go back and work here ever. You think people have your back but they will turn from you in a heartbeat. It’s gone from a family to a place where you constantly have to worry about about security and wages as they no long give raises but spew you can get a raise with a good performance. The best performance never gets a raise because it’s not in the budget. Ever. Run, don’t walk away from this company.

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Lumen Response
3y
Thank you for taking the time to leave us a review. We have built an equitable, pay-for-performance compensation plan where our employees are rewarded for their results. Our Compensation team regularly conducts market reviews to ensure Lumen pay is market competitive. We are happy to see you enjoyed your work-life balance and benefits package while employed at Lumen.

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
1mo
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
2.0
Jul 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Benefits are great, medical coverages are great and there are a few plans to choose from that makes sense for you. Prescription coverage has changed a bit over the years and declined a bit but still within reasonable expectations. The additional perks and benefit services are great, lots of savings and reimbursement options. - teams are great and collaboration is necessary, but easy when you work with great people

Cons

- stability is a large concern for most of the population, as with any transformation and AI focused company there is a gap in the value of people vs. the value of time and money. It never used to be this way.

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