Every day keeps getting worse - Lead Info Systems Engineer Lumen Employee Review

2.0
Aug 11, 2015
Recommend
CEO approval
Business Outlook

Pros

There are good people to work with, pay and benefits are generally good.

Cons

Centurylink as a whole, including IT will be seeing layoffs by the end of September and throughout 2015. Between layoffs, attrition, and outsourcing to IBM, there is constant cost cutting and increased responsibilities felt by everyone. Most new hires in IT are in Monroe. Most people are stuck with no opportunities for advancement. There is no investment in the employees and morale is low. I don't even work with anyone directly in my state - as existing team members are in other states. We have been told what the direction of the company is, but for those working on legacy products (land lines), it's basically a high paid babysitting job as there are generally no changes going on. Most people who knew something about the old applications have retired and that leaves a lot of stress on the people who remain to keep it up and running if something goes wrong. There is very little support or interaction from management in day to day activities.

Explore other reviews about Lumen

5.0
Jun 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Overall great culture and team

Cons

Fully remote, not too much interaction with coworkers

avatar
Lumen Response
1w
Thank you for your feedback. We value your input. We have embraced an agile working model for select roles, enabling colleagues to work from home or in a blended, hybrid model. We're glad you value our culture and your team. Thank you for all the time you spent at Lumen. We wish you all the best with the next step in your career.
1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

Cons

Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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