Skip to contentSkip to footer
employer cover photo
employer logo
employer logo

Lumen

Engaged Employer

Lumen reviews

Great company, poor leadership - Sales and Care Associate (Call Center) Inbound Lumen Employee Review

2.0
Aug 19, 2015
Sales and care associate (call center) inbound
Recommend
CEO approval
Business Outlook

Pros

The benefits, pay and colleagues are great to work with.

Cons

The company is going through pains from having to constantly "realign" costs with the shrinking revenues of legacy products (POTS) lines. Unfortunately the investments the company has made to transition to a new type of revenue (IPTV, Hosting and other cool stuffs) has failed. They have currently stopped most long term projects to continue paying substantial dividends to shareholders. If you are wanting to enter this industry, this is the wrong company to join.

Explore other reviews about Lumen

5.0
Jun 24, 2026
Project coordinator
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

avatar
Lumen Response
3w
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
1.0
Jul 3, 2026
Solutions specialist - overlay sales
Recommend
CEO approval
Business Outlook

Pros

Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

Cons

Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

avatar
Lumen Response
1w
Thank you for sharing your feedback with us. We value your input. We're disappointed to hear about your experience at Lumen. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further. We're glad you value our medical benefits and AI integration. Thank you again for your feedback. We appreciate your hard work!
See reviews by: Helpful|Rating|Date|All
Related searches: Lumen jobs | Lumen salaries | Lumen benefits | Lumen interviews | Lumen conversations
Lumen reviewsLumen Sales and Care Associate (Call Center) Inbound reviewsLumen review