Is Lumen a good company to work for?

Lumen has an overall rating of 3.4 out of 5, based on over 8,445 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 56% of employees would recommend working at Lumen to a friend and 49% have a positive outlook for the business. The best reviews about Lumen have been left by employees working as Intern , Lead Marketing Manager and Lead Project Manager .

Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

56% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (150) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (59) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 675 reviews)); "Good work life balance and flexible" ((in 619 reviews)); "The pay is good and the product line is broad" ((in 481 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 441 reviews)); "Good culture and down to earth coworkers" ((in 187 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 392 reviews)); "Annual layoffs recently." ((in 155 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 152 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 139 reviews)); "Poor upper management and stressful" ((in 128 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Denver , Monroe , Phoenix , Broomfield , Seattle , Minneapolis , Saint Louis , Boise , Littleton , Salt Lake City , Apopka , New York , Tulsa , Herndon , Saint Paul , Orlando , Overland Park , Portland , Dallas , Omaha , Las Vegas , Atlanta , Raleigh , Chicago , Dublin , Johnson City , Arlington , Columbus , Colorado Springs , Des Moines

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Lumen

Lumen reviews

Mediocre - Repair Customer Service Lumen Employee Review

2.0

May 24, 2023

Repair customer service

Recommend

CEO approval

Business Outlook

Pros

Good compensation, received bonuses Good Benefits, with multiple options for each insurance type. Communications Workers of America Representation.

Cons

Transferred between four different supervisors in the one year period. So many changes to process and management it was impossible to know who to speak to. Training was great to start and awful once on the job. Switching positions or learning new skills was not supported well. Awful required swing shifts that have thankfully gone away as of when I left the company.

Lumen Response

Thank you for leaving us a review. We are glad to see you have found value in our strong compensation and benefits programs. Lumen has a history of growth through acquisitions, which enable us to meet evolving customer demands. Unfortunately, at times that means restructuring and reorganizations are needed to drive our continued transformation. Those decisions are difficult and not something we take lightly. Thank you for leaving us a review.

Explore other reviews about Lumen

5.0

Jun 24, 2026

Project coordinator

Recommend

CEO approval

Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

Lumen Response

Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!

1.0

Jul 3, 2026

Solutions specialist - overlay sales

Recommend

CEO approval

Business Outlook

Pros

Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

Cons

Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

Lumen Response

Thank you for sharing your feedback with us. We value your input. We're disappointed to hear about your experience at Lumen. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further. We're glad you value our medical benefits and AI integration. Thank you again for your feedback. We appreciate your hard work!

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Jobs at Lumen

Senior Operations Service Manager

Manager Network Operations

Account Manager I - Wholesale

Account Manager Senior - Inside Public Sector

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