Skip to contentSkip to footer
employer cover photo
employer logo
employer logo

Lumen

Engaged Employer

Lumen reviews

Pays great, but terrible training - Account Manager II Lumen Employee Review

3.0
Sep 6, 2023
Account manager ii
Recommend
CEO approval
Business Outlook

Pros

Great company to work for. i love the fact they are treating this like it is a startup, so for us new people there's a lot of buzz, but the legacy reps are getting nervous if they have not been fired already

Cons

training was the biggest joke. It is over 3 weeks long but you learn absolutley nothing about how to do your job. It is spent understanding putting proposals together and not about how to use the dozens of internal applications to be effective.

Explore other reviews about Lumen

5.0
Jun 24, 2026
Project coordinator
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

avatar
Lumen Response
1mo
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
2.0
Jul 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Benefits are great, medical coverages are great and there are a few plans to choose from that makes sense for you. Prescription coverage has changed a bit over the years and declined a bit but still within reasonable expectations. The additional perks and benefit services are great, lots of savings and reimbursement options. - teams are great and collaboration is necessary, but easy when you work with great people

Cons

- stability is a large concern for most of the population, as with any transformation and AI focused company there is a gap in the value of people vs. the value of time and money. It never used to be this way.

See reviews by: Helpful|Rating|Date|All
Related searches: Lumen jobs | Lumen salaries | Lumen benefits | Lumen interviews | Lumen conversations
Lumen reviewsLumen Account Manager II reviewsLumen review